Agent FAQs

Systems and Procedures

· Why do I have to keep my own records?

You must keep adequate records of all services provided to F2F for your own benefit, to provide correct details to the Inland Revenue and to answer any reasonable queries by F2F on behalf of clients or customers. If your agency is terminated by either yourself or F2F, you must maintain and hold all documentation relating to the agency for a period of 12 months.

· Why does F2F carry out Criminal Records Bureau and credit checks on prospective agents?

The checks are performed to ensure that all persons providing services to F2F are suitable to do so; it also enables us to confirm to our clients that the appropriate background research has been done on our agents before they join us.

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