Management Profiles

John Easden
Managing Director

Prior to leading the Management Buy Out, John was Managing Director of Intrum Justitia’s UK operation. He has gained extensive senior management experience in the financial sector, with such prestigious companies as Abbey National, Alliance & Leicester and Legal and General. He graduated from City University, London with a BSc in Systems Science and is a Fellow of the Chartered Institute of Marketing.

John is a firm believer in getting hands-on experience of all aspects of the business and frequently does collections calls himself, as well as carrying out other types of specialist visits. He comments: “I want Face2Face to provide an excellent service to our clients and getting first-hand experience of the work our Agents are doing is invaluable in helping me to understand how we can make continuous improvements.”

Dave Williams MICM
IT Director

Dave has extensive experience in technical infrastructure and IT service management, gained in a career spanning almost 20 years. In that time he has worked as a Project Manager, Consultant and more recently as IT Director for Intrum Justitia. During his time there he was responsible for all Regional IT Services and Development in support of the business strategy and goals as well as Strategic Procurement, Outsourcing and Supplier Management.

Projects in which he has been involved have included selection and replacement of systems, design, implementation and business re-engineering for such notable organisations as PepsiCo, Morgan Grenfell/Deutsche Bank, Forte Hotels and Exel/NFC.

In his current role as a Director of Face2Face Contact, Dave takes an active role in developing the systems and infrastructure of the business to ensure it is well equipped to meet client requirements.

John Cooper
Finance Director

John is a Chartered Accountant with over 25 years financial experience, commencing his career with KPMG at their Birmingham office before moving into industry. He has held a number of senior finance roles in subsidiaries of Lonrho, Greenhall Whitley, Bulmers and FKI plc.

John joined Face2Face Contact at the time of the Management Buy Out and has responsibility for all financial aspects of the business.

David Houlton
Operations Director

During the last 20 years David has held a number of senior management positions within the Banking, Utilities and more recently the Credit Management industries. His career commenced as a Trainee Manager with the Woolwich plc, progressing to the roles of Area and Regional Manager, and subsequently heading up centralised Mortgage Lending and Debt Recovery Centres for the bank.

In 2002 he joined RWE npower and spent 3 successful years managing functions within both the Sales and Billing areas. This gave him an excellent understanding of the utility market from customer take on to collections and de-energisation.

David joined Intrum Justitia in 2005, taking on responsibility for managing their Field Services Division, incorporating both Collections and Specialist Field Services; he moved over to Face2Face Contact as Operations Director as a result of the recent Management Buy Out.

John Dodwell
Head of Agency Management

John has been involved in all aspects of credit management for over 20 years. He started his career as a collector for the Mid Essex Collections Agency and progressed through to the role of Field Operations Manager at Intrum Justitia.

He has held management positions with some of the leading DCAs in the UK including Lewis Debt Services and Legal & Trade Collections.

Currently responsible for the recruitment and training of agents for both collections and specialist services, John is focused on ensuring that Face2Face Contact has the best trained and most responsive and flexible agent force in the industry.

Suzanne Burford
Head of Field Collections

Suzanne has over 22 years experience working in the debt collection industry. Most of her experience has been gained at Intrum Justitia, where she moved swiftly through the ranks to become a Team Leader, then Collections Manager and finally General Manager for Collections at their Stratford Head Office.

After a brief spell at Apex Credit Management, she returned to Intrum Justitia to head up the Field Collections Department and as a result of the Management Buy Out is now the Head of Field Collections at Face2Face.

Suzanne’s successful management style of empowered Team Leaders and well motivated staff led her previous employer to the number one spot in many of the clients’ league tables and she is confident that her teams at Face2Face can achieve similar levels of success.

Jayne Powell
Head of Specialist Services

Jayne has worked within the Credit Management Industry for the last 8 years during which time she has developed an excellent understanding and knowledge of both the Utilities and Specialist Services industries.

During the last 3 years Jayne managed Intrum Justitia’s Specialist Field Services Division, and following the recent Management Buy Out to Face2Face Contact she has taken on the role of Head of Specialist Services.

Jayne works on a day to day basis with a wide range of clients, developing and implementing robust and compliant processes and ultimately ensuring that the network of Specialist Field Agents consistently meets and exceeds client expectations.