Utility Work

Over the past five years the team has worked with some of the biggest energy suppliers in the industry completing a variety of debt and investigation visits. These have included:

Pre Disconnection Visits

We can make an initial visit on any ‘live debt’ account in order to collect an outstanding balance in conjunction with the Utilities Act 2000. This personal approach allows us to maximise revenue on behalf of our client, whilst also giving them an accurate basis on which to decide on their next course of action.

Warrant Application & Enforcement

If we are unable to remedy the default situation with a Pre Disconnection Visit, then we can obtain and execute a Rights of Entry Warrant. We will make a final attempt to collect the balance due (including charges); failing this, a Pre-Payment Meter will be installed or the supply will be de-energised/disconnected. Details of our actions are then reported back to our client.

Void and Vacant Properties

We can make visits to ascertain the status of suspected unoccupied properties; this prevents an ongoing needless cost incurred with billing and unidentified occupation. The outcome of the visit is passed back to our clients for a decision on further action as appropriate; a ‘Fast Track’ approach can be used for Warrant action, if required.

Pre-Payment Meter Investigation Visits

If funds have not been allocated against a Pre-Payment Meter in situ our agents make contact to gain payment details and/or investigate any meter tampering.

Site Enquiry Visits

We can carry out a range of general visits to action specific client requests such as

· Tenancy details
· Metering information
· Theft of supply
· Aborted Re-visits.

These visits are usually made when a Client cannot agree the status of an account over a telephone call, and a site visit is the only way to bring resolution.

Commercial Water Disconnection

These visits are completed to collect an outstanding balance. Should a Customer not pay then the supply, providing it is not shared, can be disconnected immediately. Upon payment the supply will be reconnected – even if another visit is required to do this.